ACCOUNT SUPPORT
Get back to your learning.
Which account should I use?
Use the Microsoft work or school account approved by your organisation. Personal Microsoft accounts and accounts from other organisations may not have access to this KARKA workspace.
I forgot my Microsoft password
KARKA does not manage your Microsoft password. Use the account recovery option on Microsoft’s sign-in page or contact your organisation’s IT administrator.
I see a callback or organisation error
Give your KARKA administrator the error code shown by Microsoft and the address of the KARKA site you used. Do not share your password, one-time code or sign-in callback URL, which can contain a temporary code.
I share this device
Sign out of KARKA when you finish. KARKA sign-out ends this app’s session; it does not sign you out of other Microsoft applications. Use “Choose another account” on Microsoft’s page to switch learners.
My session ended while I was working
Sign in again using the same account. Saved progress is associated with that account. If a sync failed, KARKA checks the account’s browser draft and warns about conflicts before replacing saved progress.